Technical details of EGI Helpdesk
What is it?
Support for EGI services is available through the EGI Helpdesk.
The EGI Helpdesk is a distributed tool with central coordination, which provides the information and support needed to troubleshoot product and service problems. Users can report incidents, bugs or request changes.
The support activities are grouped into first and second level support.
Managing account and privileges
Guide for supporters
Guide for users