Helpdesk features

The pages of this section detail multiple features of the EGI Helpdesk.

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List of the values of the Issue Type field for the several ticket types

Selecting a Resource Centre as recipient and submitting tickets to multiple RCs

Definition and usage of the Alarm tickets

Features and usage of the Report generator

Definition and usage of the Team tickets

Definition and computation of the ticket priority in relation to the QoS levels

Description of ticket scopes