Helpdesk features

Helpdesk features

The pages of this section detail multiple features of the EGI Helpdesk.

Next topics:
Issue type values

List of the values of the Issue Type field for the several ticket types

'Notify Site' field and tickets to multiple sites

Seletting a Resource Centre as recipient and submitting tickets to multiple RCs

Alarm tickets

Definition and usage of the Alarm tickets

Quality of Support (QoS) levels

Quality of Support (QoS) levels

Report generator

Features and usage of the Report generator

Team tickets

Definition and usage of the Team tickets

Ticket Priority

Definition and computation of the ticket priority in relation to the QoS levels

Last modified February 11, 2022 by paolini78 : creation of Issue type page (#406)