Ticket Scope

Priority definition

The GGUS ticket scope filter is available in GGUS ticket search. It offers filtering for tickets in EGI or WLCG scope. The ticket scope field is automatically set by the system based on the qualifications listed below.

WLCG scope tickets are either:

• of type TEAM or ALARM related to VOs alice, atlas, cms, lhcb, belle
• assigned to VOSupport related to VOs alice, atlas, cms, lhcb, belle
• assigned to OSG Software Support, USCMS, USATLAS, USBELLE, CRIC
• with issue type like CMS_, ATLAS_

All other tickets are EGI scope.