Support

Support for EGI services is available through the EGI Helpdesk. To get started with the EGI Helpdesk check out the documentation.

Every ticket in the Helpdesk is assigned to a Support Unit. If you are unsure about what Support Unit to choose, the ticket will be assigned to the default, first-level TPM Support Unit (Ticket Processing Manager). Then TPM will reassign the ticket to the relevant, second-level Support Unit. To accelerate response time and obtain a quick assistance, we recommend selecting the User Community Support Unit when you submit your ticket. For that, please search for User Community Support in the Group box as show in the image below: