Request for information

You can ask for more information about the services at: here

Accessing EGI services

You can access EGI services from:

Depending on the access conditions, a service (or an instance of the service) may be open for any user, OR it may require requesting access (Ordering). The EGI Website together with the connected EGI Marketplace streamlines the process.

Access conditions

EGI services use the following types of access conditions:

  • Wide access: Users can freely access the service. Login may be required but it’s possible with various institutional accounts (through EduGAIN) or with a social IDs (e.g. Google). Example: the open instance of the EGI Notebooks
  • Policy based: Users are granted access based on specific policies defined by the service providers. Access needs to be requested, and will be checked for such services. Example: Compute resources and tools allocated to researchers in medical imaging (Biomed VO).
  • Pay-for-use: Services are provided for a fee. Example: FitSM In-house course

The EGI user community support team handles access requests (orders) for the ‘Policy based’ and ‘Pay-for-use’ access modes. They will respond to the request within maximum 5 work days. We normally contact you to have a short teleconference meeting to better understand your requirements so we will be able to identify resources and services that best match your needs. The meeting typically covers two topics:

  • What is the background of your request? (scientific domain, partners countries, user bases, pay-for-use or not, etc.).
  • What are the technical details of your use case? (how much CPU cores, RAM per CPU, software services, how long do you need, etc.)

Capacity allocation

Service access is based on Virtual Organisations (VOs). A Virtual Organisation is a group of users and the service providers from the federation who allocate capacity for a specific user group. Users are not individually enabled in the services but through VOs.

VOs are fully managed by communities allowing them to manage their users and grant control access to the services and resources. Usually there is one-to-one mapping between research communities and Virtual Organizations (although this is not mandatory). Users can also belong to different VOs, e.g. they work with different communities. Fine-grained authorisation mechanisms can be enabled within a VOs, for example only a subset of the users of a given VO may have access rights to manage software applications for that VO.

If we are able to support your case, then there are two options to support you:

  1. We grant you access to an existing service, for example to compute resource pools (Virtual Organisations) that already exist in EGI for specific scientific disciplines or for researchers in specific regions. (You can browse these in the EGI Operations Portal. If there is a suitable VO then we help you join it and use its services.

  2. If none of the existing resource pools are suitable for your use case, then we create a new VO for your community. The procedure is as follows:

    • We will contact our provider and negotiate resources for you.
    • If there are providers happy to support you, we will sign a Service Level Agreement (SLA) with you
    • A new VO will be created for your community



Cloud Compute

EGI Cloud Compute (FedCloud)

Cloud Container Compute

Run containers on the EGI Cloud

Online Storage

Store, share and access your files and their metadata on a global scale

High Throughput Compute

EGI High Throughput Compute (HTC)

Workload Manager

The EGI Workload Manager

Data Transfer

Documentation related to EGI Data Transfer


Documentation related to EGI DataHub

Applications on Demand (AoD)

The Applications on Demand (AoD) service


Documentation related to EGI Notebooks


Training on using EGI resources and services

Last modified November 25, 2020: Review users front page (#156) (1e503a1)